Client situation

Our client in this case was a leading international enterprise in the financial services industry. Its activities consisted of operating outsourced business processes, covering multiple sites in various countries. A saturated market required an increased organisational focus on new business opportunities in order to grow.

Client issues

The client faced a challenging business target to triple its economic value in a period of three years. A growth strategy was needed to realise the ambitious goals, where contracting of large clients was identified as a key driver of success. The organisation was aimed at operational excellence and maximising efficiency providing limited opportunities for increase of revenues and new business development.

NNC contribution

NNC was asked to develop a growth strategy for a market that was saturated for small and medium customers. In developing this strategy NNC has analysed the market opportunities and redesigned the organisational structure accordingly so that the client could exploit these opportunities. The following steps were undertaken:

• Conducting a market research and analysing new market segments
• Creating a business proposition targeting large clients
• Redesigning the organisational structure, enabling a new business concept
• Assisting in the pre-deal fase and designing of deal standards

Results

With our assistance the client implemented a new business unit, incorporated in the current organisation structure. This has resulted in increased corporate agility allowing more focus on business development, revenue enhancement and growth.