It appears to be complicated to keep IT costs at a competitive level. The main causes are: complex IT environments, differences in semantics between business and IT and the fact that the IT organisation is often solely responsible for keeping IT costs under control.

This fundamental discusses the concept of ‘effective management of IT costs’ and offers a solution to stay in control of IT costs. The Nolan, Norton & Co. developed EVO model (Efficiency of supply, Volume of demand and Optimised assortment) is presented in this article and is a useful means to realise effective management of IT costs.

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